Matthew Hendricks - Resume

7 September 2021

Digital Business Analyst


Highly motivated and results-driven technical professional with ability to manage the full spectrum of financial technology with an excellent reputation for resolving problems while improving customer satisfaction. Possess rich knowledge of hands-on traditional finance, modern programming concepts and content management systems.

contact@matthewhendricks.net ∙ 206-446-5495 ∙ Seattle, WA 98125

QUALIFICATIONS SUMMARY


Technical Writing

  • Solid capacity to deliver industry-leading innovation. Demonstrates high proficiency with traditional and trending concepts including blockchain technology and smart contracts.
  • See writing examples at matthewhendricks.net/work

Technical Support Leadership

  • Adept at achieving operational excellence that requires creativity and meticulous organizational skills, and the ability to simultaneously manage multiple tasks.
  • Proudly contributes to all workflow processes and imprints own expertise while growing in responsibility.

Services Management

  • Recognized for positive attitude and commitment to service excellence with experience in coordinating effectively with senior management and staff members.

Product Management

  • Collaborative communicator, building relationships across the organization to drive positive change. Strong attention to detail with the proven ability to provide clear, concise, and professional services/products.

EXPERIENCE HIGHLIGHTS


Ookla, Seattle, WA 2017-2018

Technical Services Manager

Gained invaluable knowledge and experience in full spectrum of technical writing, such as technical documentation, communication with a diverse set of teams, process improvement, developing superb communication skills, sharpened knowledge of Javascript, web technologies and highly analytical approach to workflows.

  • Developed strong capability to handle challenging tasks while working independently to achieve the goals of the organization.
  • Ability to ensure seamless running of technical writing operations and proactively resolved issues, taking full ownership of new challenges.
  • Provided administrative support to areas outside of assigned work.

PRIOR EXPERIENCE

Additional experience Ninja Trader Group LLC as Product Manager and Technical Support Lead, AIM Consulting Group LLC as Technical Writer Business Analyst, Apex Systems LLC as Technical Writer.

EDUCATION AND IN-DEMAND SKILL SETS


General Education

  • Laramie County Community College (Cheyenne, WY)

Technology

Digital Ledger Technology, Web Development, Cryptography, Cryptocurrency Financial Analysis, Decentralized Applications/DAOs, Smart Contract Design/Development, Project Management, Full Spectrum Solution Development, Technical Writing, Customer Support, High Quality Development, Effective Collaboration and Communicator.

TRAINING


  • Javascript
  • Blockchain Technology
  • Chainlink Hybrid Smart Contracts
  • Python
  • Ruby
  • Cardano Plutus Core
  • Ethereum Solidity
  • Markdown
  • HTML
  • Linux
  • Windows
  • Google Suite