Matthew Hendricks

Documentation • Onboarding • Developer Experience

I help startups fix documentation, onboarding, and developer experience issues through small, clearly scoped engagements. The goal is simple: reduce friction for developers and customers, and make your docs easier to maintain.

My background includes developer-facing roles across Privacy Dynamics, Microsoft, Premera Blue Cross, Ookla (Speedtest.net), and NinjaTrader.

What I’m Best At

📚 Documentation Audits

Find what’s unclear, missing, or working against adoption.

  • Docs structure + information architecture review
  • Clarity pass on critical pages (Quickstart, Auth, API, Integrations)
  • Prioritized fix list with “highest leverage first” recommendations

🧭 Onboarding & “Golden Path” Fixes

Make it easier for a new user to succeed without help.

  • Quickstart rewrite + example-first flow
  • Integration guides and troubleshooting sections
  • Reduce support load by fixing predictable confusion

🧰 API & DX Clarity

Improve usability without rewriting your whole platform.

  • API reference review (naming, consistency, examples)
  • SDK/docs alignment and “copy/paste success” improvements
  • Developer-facing UX feedback grounded in real workflows

Engagement Model

✅ Micro-Purchases (Recommended)

Small scope. Fixed price. Fast turnaround.

  • Best for: docs audits, onboarding fixes, clarity passes
  • Async-friendly, minimal meetings
  • Concrete deliverables in days (not weeks)

If it can’t be explained on one page, it’s probably not a good micro-purchase.

🔁 Follow-Up Iterations

Repeatable improvements after the first pass.

  • Implement the fix list
  • Create missing guide pages (integrations, troubleshooting)
  • Lightweight docs workflow setup (ownership, consistency)

🧩 Short Consulting Sprints

For larger cleanups that still need boundaries.

  • 1–2 week sprint with a defined scope and finish line
  • Best for migrations, restructuring docs, or DX cleanup

Tools & Working Style

🧱 How I Work

  • Async by default: written updates, clear artifacts
  • Scope-first: boundaries and deliverables defined up front
  • Clarity over hype: simple language, fewer moving parts

📦 Deliverables

  • Audit summary + prioritized recommendations
  • Rewritten pages (quickstart, integrations, troubleshooting)
  • Docs workflow notes (ownership, consistency)

🛠️ Tooling

  • Git + Markdown workflows
  • Static docs sites and modern web publishing
  • Clear handoff notes teams can maintain

Want a fast docs/DX clarity pass?

Send a link to your docs and a short description of what you’re trying to improve. I’ll reply with a suggested micro-scope and next steps.

Email me → Try Docs-Score Résumé

Response time: usually within 1 business day.