Product Developer | Web Designer | UX Specialist

Matthew Hendricks

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Curious about Matthew Hendricks' professional journey? Dive into his career, view his work examples, and explore his contributions to product development and UX design in the fintech sector. →

Professional Resume

Product Developer | Web Designer | UX Specialist

Matthew Hendricks

Mastering the art of product development and user experience, with deep understanding of software creation and a knack for solving technical challenges

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Summary

  • Strong understanding of the user experience design process
  • Experience with user research and usability testing
  • Ability to create wireframes and prototypes
  • Hands-on with HTML, CSS, and JavaScript, Python, C#
  • Ability to write clear and concise documentation
  • Excellent communication and collaboration skills

Work Experience

Product Developer

2023 January - Present

Decent Fintech — Mountlake Terrace, WA

  • Led the development and pre-launch of the Optimizer0 product, a sophisticated algorithm-based tool designed to simplify wealth management and promote financial literacy.
  • Implemented accessibility-focused features and mindful design principles to improve user experience and inclusivity.
  • Managed technical services, including the development of a comprehensive documentation website, graphics design, and hosting management.

Customer Engineer

2021 October - 2022 June

Privacy Dynamics — Seattle, WA

  • Developed and managed a new documentation website, implementing a JavaScript framework, designing graphics, and managing Netlify hosting.
  • Engaged with early-stage customers to address technical queries about privacy solutions for the modern data stack.
  • Troubleshot UX and QA issues in collaboration with the engineering team.

Contract Technical Writer

2019 April - 2020 June

Microsoft, Premera Blue Cross — Seattle, WA

  • Worked various contract positions documenting product features following company style guides.
  • Transformed Word Documents and PDFs into an updated internal wiki, coordinating with product managers and engineers to ensure up-to-date documentation.
  • Managed workload using git and markdown, maintaining a low error rate in documentation.

Technical Services Manager

2017 April - 2018 December

Ookla — Seattle, WA

  • Managed a team of technical writers and customer engineers, providing guidance and support to ensure high-quality documentation and customer support.
  • Collaborated with product managers and engineers to ensure documentation was up-to-date and accurate.
  • Managed product-led SaaS onboarding, including content development, email campaigns, and customer support.

Product Manager, Technical Lead

2010 May - 2017 April

NinjaTrader — Denver, CO

  • Managed the development of a new product, NinjaTrader 8, a trading platform for the futures and forex markets.
  • Led a team of developers, designers, and technical writers to create a new product from the ground up.
  • Developed a new documentation website, implementing a JavaScript framework, designing graphics, and managing hosting.

Education

General Education in Computer Information Systems

Laramie County Community College — Cheyenne, WY

2005-09-01 - 2006-12-01

Skills

  • WCAG 2.1
  • FastAPI
  • Content Management (CMS)
  • Figma
  • Git
  • Markdown
  • Netlify
  • Pandas
  • Technical Writing
  • Vue.js
  • Notion.so
View My Resume →

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Some things about Matthew

Deception Pass, WA
I'm originally from western Nebraska and studied computer science in Laramie, Wyoming. I have over 10 years of experience in software and know a lot about product management, customer engineering, and technical writing, with a focus on user experience and developer audiences. Currently, I'm seeking new opportunities in Seattle, where I live with my wife and two kids.

Product Developer | Web Designer | UX Specialist

Matthew has experience in product management, customer engineering, technical writing, with an emphasis on user experience and developer audiences. He is currently open flexible work environments in the United States.

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My Interests

I care about creating solutions that make lives easier.

Get In Touch

Reach out and start a conversation about fintech, accessibility, and more.

If you think I would be a good fit for your project or team, please reach out to me by filling out the form below or by sending me a text or email.

Product Developer | Web Designer | UX Specialist

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