Support operations
Find where customers and support teams lose time, then make the path through the problem clearer.
Matthew Hendricks — Product Support & Implementation Engineer
I make messy technical systems easier to support, document, and operate.
My background spans product management, support leadership, customer engineering, and hands-on software work. I am a full-time dad and available for project-based, outcome-scoped work.
What I work on
Documentation and knowledge systems
Turn scattered knowledge into something people can find, review, and maintain.
Product implementation
Trace user friction across the product, workflow, and supporting tools, then ship a bounded fix.
Selected work
All projects →
Matchstick Replay
ActiveA market-data replay tool — capture a live L2 crypto order-book feed, then scrub, seek, and replay it deterministically, reconstructing the same market state at the same timestamp every time.
Visit →
Easy Walk
ActiveA free, ad-free PWA that times Japanese interval walking — voice cues, chimes, and a streak-tracking progress screen.
Read more →FieldTest
MaintainedSchema validation toolkit for content-rich systems and documentation pipelines.
Visit →Quarrel
MaintainedDependency-free TF-IDF similarity toolkit. Works in Node, browsers, and Obsidian.
Visit →Experience
My work has moved between product management, customer-facing engineering, and technical documentation — at a trading platform, a network-testing company, a regional insurer, Microsoft, and a privacy-tech startup — followed by bounded independent consulting while sharing caregiving responsibilities. Since mid-2025, I have been a full-time parent. The common thread is translating messy, real-world problems into systems and documentation that people can actually use.
Read the full CV →Writing
I write about product development, software design, independent work, and the practical models that make hard problems easier to solve. New essays live on my independent blog.
Read the blog