Knowledge Management Specialist & Web Developer

Matthew Hendricks

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Creative and experienced, I bring over 15 years of expertise in technical communications and web development.

Professional Resume

Matthew Hendricks

Knowledge Management Specialist & Web Developer

15+ years of experience in technical communications and web development.


Professional Summary

  • Exceptional track record in enhancing knowledge sharing, reducing response times, and leading pivotal technology migrations for high-caliber enterprises and MSMEs.
  • Adept at creating actionable, user-centric documentation that empowers and educates.
  • Pioneered an innovative portfolio comprising predictive analytics and Jamstack projects, further establishing my expertise in product management, customer development and user focused design.

Work Experience

Knowledge Management Consultant and Web Developer

2023 January - Present

Freelance — Remote - Mountlake Terrace, WA

  • Orchestrated the MVP launch of "Optimizer0" with innovative algorithm-based features to demystify wealth management.
  • Led transformative Jamstack projects, elevating product blogs and documentation sites for optimal user engagement.
  • Deployed inclusive design strategies, heightening accessibility and user retention across digital platforms.

Customer Engineer

2021 October - 2022 June

Privacy Dynamics — Seattle, WA

  • Developed and managed a new documentation website, implementing a JavaScript framework, designing graphics, and managing Netlify hosting.
  • Engaged with early-stage customers to address technical queries about privacy solutions for the modern data stack.
  • Troubleshot UX and QA issues in collaboration with the engineering team.

Technical Writing Specialist

2019 April - 2020 June

Microsoft, Premera Blue Cross — Seattle, WA

  • Authored critical Office 365 support documentation under tight deadlines amidst the COVID-19 pandemic, enhancing the knowledge sharing between support staff and facilitating the transition to remote work for global teams.
  • Streamlined internal knowledge transfer using git and markdown, maintaining a stringent low error rate in high-stakes environments.

Technical Content Manager

2017 April - 2018 December

Ookla — Seattle, WA

  • Curated tailored help content for Ookla's Speedtest Custom, guiding over 1200 ISPs in transitioning from Flash to JavaScript technologies.
  • Promoted an improved customer support framework through the meticulous development of a comprehensive documentation website.

Senior Knowledge Management Analyst

2010 May - 2017 April

NinjaTrader — Denver, CO

  • Crafted an extensive 700-page help guide, boosting the operational efficiency of 60,000+ traders using the NinjaTrader platform.
  • Administered advanced training for a technical support team of 30, focusing on algorithmic trading, while maintaining rigorous knowledge management practices.


Studied Computer Information Systems

Laramie County Community College — Cheyenne, WY

2005-09-01 - 2006-12-01

Get to Know Me

Snohomish County, WA
Originally from western Nebraska and with a background studying computer science in Laramie, Wyoming, my decade-plus experience spans software product management, customer engineering, and technical writing, with a strong focus on user experience for both end-users and developers. I'm exploring new opportunities here in Seattle, Washington, where I reside with my family.

Knowledge Management Specialist & Web Developer

Matthew has experience in product management, customer engineering, technical writing, with an emphasis on user experience and developer audiences. He is currently open flexible work environments in the United States.

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Interests and Specializations

I'm enthusiastic about devising solutions that simplify life and increase efficiency.

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Welcome to - Documenting My Mind and Career

Matthew Hendricks: Advocate for Mental Health and Personal Growth in the Tech Industry

As a seasoned web technician balancing professional ambitions with personal growth, I’ve created a space that provides a blend of mental wellness insights and progressive career development. Dive into my collection of resources specifically tailored for the dynamic and fast-paced world of technology.

Get In Touch

Let's have a conversation about fintech, accessibility, and beyond.

If you believe my skill set aligns with your project or team, I invite you to connect with me through the contact form below, or reach out directly via text or email.

Knowledge Management Specialist & Web Developer

Let's connect and talk about your project.

I will respond to your message within 48 hours.