Matthew Hendricks
Professional Resume
Product Developer | Web Designer | UX Specialist
Matthew Hendricks
Driving Seamless User Experiences through Robust Product Development and Intuitive Design
Contact
- Mountlake Terrace, WA (Greater Seattle area)
- 206-446-5495
- contact@matthewhendricks.net
Summary
- Seasoned Product Developer with a passion for user-centric digital products.
- Proven ability to design and implement solutions that elevate user engagement, streamline operations, and drive business growth.
- Committed to utilizing research and usability testing insights to shape intuitive, accessible designs.
Work Experience
Product Developer
2023 January - PresentDecent Fintech â Mountlake Terrace, WA
- Orchestrated the development of a comprehensive suite of tools for modernizing wealth management.
- Enhanced user experience with accessibility features and color theory.
- Raised awareness about neurodevelopmental disorders.
- Demonstrated progress in full-stack operations and technical SEO.
Customer Engineer
2021 October - 2022 JunePrivacy Dynamics â Seattle, WA
- Designed and implemented a comprehensive documentation website using Vite, Vue, and Figma.
- Facilitated efficient onboarding and served as a valuable resource for sales and marketing teams.
- Resolved technical queries and UX/QA issues to support potential customers and internal teams.
Contract Technical Writer
2019 April - 2020 JuneMicrosoft, Premera Blue Cross â Seattle, WA
- Produced comprehensive documentation of product features.
- Streamlined information access by migrating documents to an internal wiki.
- Collaborated with teams to ensure accuracy and timeliness of documentation.
Technical Services Manager
2017 April - 2018 DecemberOokla â Seattle, WA
- Led a team of 5 to transition the client base to the latest JavaScript/TLS protocols, upgrade servers, renew licenses, improve documentation and customer support.
- Collaborated with PMs and engineers to update docs, onboard clients, and increase customer satisfaction.
- Improved technical services by writing email templates, reducing first response time by 100%.
Product Manager, Technical Lead
2010 May - 2017 AprilNinjaTrader â Denver, CO
- Led development of NinjaTrader 8, a user-friendly trading platform that increased user satisfaction and customer acquisition.
- Worked with a team to create a high-frequency trading platform that enhanced the company's market share.
- Developed an engaging documentation website that attracted thousands of visitors and decreased customer service requests.
Education
Studied Computer Information Systems
Laramie County Community College â Cheyenne, WY
2005-09-01 - 2006-12-01
Skills
- Accessibility Compliance (WCAG 2.1)
- Backend Development (FastAPI)
- Content Management Systems (CMS)
- UI/UX Design (Figma, Canva)
- Version Control (Git)
- Documentation (Markdown, Mkdocs)
- Continuous Deployment (Netlify)
- Programming (Python, C#)
- Technical Communication (Technical Writing)
- Frontend Development (Vue.js, Tailwind)
- Project Management (JIRA, Notion.so)
- Customer Success (CRM)
- Web Development (Static Site Generation with Hugo)
- Customer Relationship Management (CRM Tools)
- IT Service Management (Helpdesk Software)
Read my resume online or download it as a document.
Some things about Matthew
I'm originally from western Nebraska and studied computer science in Laramie, Wyoming. I have over 10 years of experience in software and know a lot about product management, customer engineering, and technical writing, with a focus on user experience and developer audiences. Currently, I'm seeking new opportunities in Seattle, where I live with my wife and two kids.
Product Developer | Web Designer | UX Specialist
Matthew has experience in product management, customer engineering, technical writing, with an emphasis on user experience and developer audiences. He is currently open flexible work environments in the United States.
Say Hello ↓My Interests
I care about creating solutions that make lives easier.
Get In Touch
Reach out and start a conversation about fintech, accessibility, and more.
If you think I would be a good fit for your project or team, please reach out to me by filling out the form below or by sending me a text or email.
PHONE
206-446-5495Product Developer | Web Designer | UX Specialist
Let's connect and talk about your project.
I will respond to your message within 48 hours.