🧭 Documentation & Onboarding
Find and fix the friction that slows adoption.
- Docs audits: Structure, clarity, and readiness
- Onboarding improvements: Golden paths, quickstarts, examples
- API docs: Reference cleanup, usability review, integration guides
I help startups improve documentation, onboarding, and developer experience through small, clearly scoped engagements. For case studies and project details, see the Portfolio.
Contact
Email: matthew@westmark.dev · GitHub: @watthem · LinkedIn: matthew-hendricks
Core Skills
- • Documentation & DX: Technical documentation systems, onboarding clarity, API docs, information architecture, contributor-friendly workflows
- • Web & Tooling: JavaScript/TypeScript, HTML/CSS, modern static docs sites, Git-based workflows, Markdown publishing
- • Customer-facing Engineering: Technical discovery, troubleshooting, translating customer needs into actionable product/doc improvements
- • Product & Process: UX-minded product work, cross-functional collaboration, process mapping, clear written communication
- • Privacy-aware Systems: Experience supporting privacy-sensitive and enterprise environments
Professional Experience
Technical Consultant — Westmark.dev (Current)
Docs audits, onboarding improvements, API and developer experience clarity work.
Customer Engineer — Privacy Dynamics (Oct 2021–Sep 2022)
Built a documentation website, supported early-stage customers, troubleshot UX/QA issues.
Contract Technical Writer — Microsoft (Mar 2020–May 2020)
Converted Word/PDFs to internal wiki docs; collaborated with PMs/engineers; tracked work via Git/Markdown.
Business Analyst / Technical Writer — Premera Blue Cross (Apr 2019–Dec 2019)
Process analysis + documentation; Visio diagrams; SharePoint knowledge hub.
Technical Services Manager — Ookla (Speedtest.net) (Apr 2017–Dec 2018)
Managed team of 3 supporting ~1500 accounts; reduced response time; wrote developer-friendly web/networking docs.
Product Manager / Technical Support Lead — NinjaTrader (May 2010–Jan 2017)
Led support team of 15; maintained docs for ~40,000 users; contributed to C# debugging; Jira/Confluence workflows.
What I Do Now
🛠️ Tools & Systems
Docs workflows teams can actually maintain.
- Git + Markdown: Contributor-friendly documentation pipelines
- Static docs sites: Simple, fast, searchable docs
- Quality habits: Clear ownership, consistency, and versioning