Ookla Speedtest Custom Help Content
Overview From 2017 to 2019, I worked on a small team of technical services engineers at Ookla. We were responsible for helping over 1200 ISPs and enterprise customers with their Speedtest Custom deployments. We helped them with everything from initial setup to troubleshooting and debugging. We also helped them with their customizations and integrations. It was this time that taught me the value of High Performance Browser Networking and the importance of understanding how the internet works.
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Overview For 3 years, I was on a team responsible for Software Product Management of a beta project. This included working with the development team to create an indicator and trading strategy framework, writing UX copy and technical documentation, and managing bug issues and community support. I had a hand in many areas of the development process, including documentation for developers, as well as writing scripts for a video library to help with user onboarding, software operations and developer support.
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