Matthew Hendricks

Knowledge Management Specialist & Web Developer

15+ years of experience in technical communications and web development.

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Exceptional track record in enhancing knowledge sharing, reducing response times, and leading pivotal technology migrations for high-caliber enterprises and MSMEs.
Adept at creating actionable, user-centric documentation that empowers and educates.
Pioneered an innovative portfolio comprising predictive analytics and Jamstack projects, further establishing my expertise in product management, customer development, and user-focused design.
Experience as an AI capability researcher, applying ML and NLP tools to automate processes and enhance productivity.
Recently took a career break to support family needs and am now ready to bring my extensive skills back into the workforce with aspirations to become a technical co-founder and product lead.

2023 January - Present

Freelance — Remote - Mountlake Terrace, WA

Orchestrated the MVP launch of "Optimizer0," developing a backend and frontend prototype using VueJS, Tailwind, Python, and Polars for dataframe analysis, and creating methods for modern portfolio theory calculations, resulting in a functional platform with an advanced block bootstrapping algorithm for portfolio weights.
Led Jamstack projects using Hugo, Eleventy, and Astro to build technical SEO blogs and product documentation, achieving high scores in Lighthouse and improved rankings for long-tail keywords.
Deployed inclusive design strategies, studying WCAG guidelines and following best practices, which resulted in improved accessibility scores and user retention across digital platforms.
Conducted extensive customer development and technical support, enabling others to achieve milestones and facilitating product improvements.
Leveraged AI and NLP tools to automate tasks and improve accuracy, despite a learning disability, becoming a Personal Knowledge Management (PKM) expert.
Took a career break from June 2023 to support my family, assisting my wife during her pregnancy and caring for my newborn since December 2023.

2021 October - 2022 June

Privacy Dynamics — Seattle, WA

Developed and managed a new documentation website using a JavaScript framework, creating engaging graphics and managing Netlify hosting, which improved site performance and user experience.
Engaged with early-stage customers to resolve technical queries about privacy solutions for the modern data stack, gaining valuable insights into customer needs and product improvements.
Collaborated with the engineering team to troubleshoot UX and QA issues, enhancing the product's usability and stability through rigorous testing and feedback loops.
Researched AI capabilities and facilitated the integration of automated strategies to enhance privacy solutions.

2019 April - 2020 June

Microsoft, Premera Blue Cross — Seattle, WA

Authored critical Office 365 support documentation under tight deadlines during the COVID-19 pandemic, which significantly improved knowledge sharing and facilitated the seamless transition to remote work for global teams.
Streamlined internal knowledge transfer processes using git and markdown, achieving a 98% accuracy rate and reducing documentation errors in high-stakes environments.
Leveraged ML and NLP tools to improve documentation accuracy and automate repetitive tasks, enhancing productivity.

2017 April - 2018 December

Ookla — Seattle, WA

Curated tailored help content for Ookla's Speedtest Custom, guiding over 1200 ISPs in transitioning from Flash to JavaScript technologies.
Promoted an improved customer support framework through the meticulous development of a comprehensive documentation website.
Engaged in customer development and technical support to ensure seamless transitions and address customer needs.

2010 May - 2017 April

NinjaTrader — Denver, CO

Crafted an extensive 700-page help guide, boosting the operational efficiency of 60,000+ traders using the NinjaTrader platform.
Administered advanced training for a technical support team of 30, focusing on algorithmic trading, while maintaining rigorous knowledge management practices.
Conducted AI capability research to integrate automated trading strategies, enhancing the platform's functionality.

Laramie County Community College — Cheyenne, WY

2005-09-01 - 2006-12-01