Matthew Hendricks is a developer and technical writer with over 10 years of experience in IT roles — Matthew combines product development, web design, and UX expertise to create accessible solutions in the software industry.

Product Developer | Web Designer | UX Specialist

Matthew Hendricks

Driving Seamless User Experiences through Robust Product Development and Intuitive Design



  • Seasoned Product Developer with a passion for user-centric digital products.
  • Proven ability to design and implement solutions that elevate user engagement, streamline operations, and drive business growth.
  • Committed to utilizing research and usability testing insights to shape intuitive, accessible designs.

Work Experience

Product Developer

2023 January - Present

Decent Fintech — Mountlake Terrace, WA

  • Orchestrated the development of a comprehensive suite of tools for modernizing wealth management.
  • Enhanced user experience with accessibility features and color theory.
  • Raised awareness about neurodevelopmental disorders.
  • Demonstrated progress in full-stack operations and technical SEO.

Customer Engineer

2021 October - 2022 June

Privacy Dynamics — Seattle, WA

  • Designed and implemented a comprehensive documentation website using Vite, Vue, and Figma.
  • Facilitated efficient onboarding and served as a valuable resource for sales and marketing teams.
  • Resolved technical queries and UX/QA issues to support potential customers and internal teams.

Contract Technical Writer

2019 April - 2020 June

Microsoft, Premera Blue Cross — Seattle, WA

  • Produced comprehensive documentation of product features.
  • Streamlined information access by migrating documents to an internal wiki.
  • Collaborated with teams to ensure accuracy and timeliness of documentation.

Technical Services Manager

2017 April - 2018 December

Ookla — Seattle, WA

  • Led a team of 5 to transition the client base to the latest JavaScript/TLS protocols, upgrade servers, renew licenses, improve documentation and customer support.
  • Collaborated with PMs and engineers to update docs, onboard clients, and increase customer satisfaction.
  • Improved technical services by writing email templates, reducing first response time by 100%.

Product Manager, Technical Lead

2010 May - 2017 April

NinjaTrader — Denver, CO

  • Led development of NinjaTrader 8, a user-friendly trading platform that increased user satisfaction and customer acquisition.
  • Worked with a team to create a high-frequency trading platform that enhanced the company's market share.
  • Developed an engaging documentation website that attracted thousands of visitors and decreased customer service requests.


Studied Computer Information Systems

Laramie County Community College — Cheyenne, WY

2005-09-01 - 2006-12-01


  • Accessibility Compliance (WCAG 2.1)
  • Backend Development (FastAPI)
  • Content Management Systems (CMS)
  • UI/UX Design (Figma, Canva)
  • Version Control (Git)
  • Documentation (Markdown, Mkdocs)
  • Continuous Deployment (Netlify)
  • Programming (Python, C#)
  • Technical Communication (Technical Writing)
  • Frontend Development (Vue.js, Tailwind)
  • Project Management (JIRA,
  • Customer Success (CRM)
  • Web Development (Static Site Generation with Hugo)
  • Customer Relationship Management (CRM Tools)
  • IT Service Management (Helpdesk Software)

Contact Matthew

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View a brief introduction to my career and experience. → Work Examples